Organization name : FICO
Job Profile : Product Support - Engineer
Qualification : Any Graduate
Experience : 0-6 Months
Job Profile :
Respond to, track and update incoming customer fulfillment requests.
Maintain customer tracking database.
Maintain version, release and customer information in the System.
Work with Product Support Teams, Finance and other FICO teams to ensure the data in Oracle is complete and correct.
Participate in data integrity cleanup projects from start to finish;
Run and review data compliance reports to ensure completeness and compliance, with SCP initiatives and revenue recognition rules; In conjunction with the PTO, deliver and maintain data clean up processes and procedures.
Contribute professionally and consistently to documentation, delivery processes and procedures;
Maintain and determine ways to improve the customer experience, demonstrating a strong client-focus with professional communication at all times.
Handling on-boarding any customer to the portal in real-time for that region
Good customer-facing skills in general to handle phone and emails. updating defects in QA / Rally which are closed over to a closed status in Service Cloud
Exercise judgment within defined practices and procedures, provides status on progress and makes recommendations on process improvements
Manage work assignments, priorities, and schedules with input from more senior specialists or direct manager
Periodically accommodate requests to work outside standard India Business hours due to quarter end activities.
Industry : IT/Software
Job Location : Bangalore , Karnatka
How to apply : Click here to apply
Company Website : http://www.fico.com
Company Profile :
A pioneer credit score company, FICO was founded in 1956 as Fair, Isaac and Company by engineer Bill Fair and mathematician Earl Isaac. FICO was first headquartered in San Rafael, CA, United States.
Selling its first credit scoring system two years after the company's creation,sales of similar systems soon followed. In 1987 FICO went public. That year also saw the introduction of the first general-purpose FICO score when BEACON debuted at Equifax.
Originally called Fair, Isaac and Company, it was renamed Fair Isaac Corporation in 2003.The company rebranded again in 2009, changing its name and ticker symbol to FICO.
FICO also sells a product called Falcon Fraud Manager for banks and corporations, which is a neural network-based application designed to fight fraud by proactively detecting unusual transaction patterns.
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